Terms and Conditions

Last updated: 19 May 2026

These Terms and Conditions govern the use of the Retailys website, available at retailys.com, and related public website pages operated by Retailys.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with them, please do not use the website.

These Terms and Conditions apply to the public website only. They do not replace any separate agreement, order form, service agreement, data processing agreement, service level agreement, commercial proposal, or platform-specific terms agreed between Retailys and its customers, partners, or users.

1. Who we are

This website is operated by:

Retailys.com s.r.o.

Company ID: 04574303

Husovo náměstí 50

339 01 Klatovy

Czech Republic

Registered in the Commercial Register kept by the Regional Court in Pilsen, Section C 31931.

Retailys is a member of RETAILYS GROUP a.s.

For general business enquiries, please contact us at: sales@retailys.com

For support-related enquiries, please contact us at: support@retailys.com

2. What this website is for

The Retailys website provides information about Retailys Business Platform, including its products, services, platform capabilities, use cases, integrations, partner ecosystem, company information, and related content.

Retailys Business Platform is a B2B platform designed to connect commerce operations, communication, workflows, data, and AI agents into one operational environment for modern businesses.

The website is intended mainly for business users, companies, partners, consultants, technology providers, and other professional visitors.

3. Use of the website

You may use this website only for lawful purposes and in a way that does not damage, disable, overload, interfere with, or impair the website, its security, its availability, or its functionality.

You must not:

  • use the website for unlawful, fraudulent, harmful, or misleading purposes,
  • attempt to gain unauthorized access to any part of the website, platform, server, system, or network,
  • interfere with the security or operation of the website,
  • introduce viruses, malware, harmful code, or automated scraping tools,
  • copy, reproduce, or exploit website content in a way that infringes our rights,
  • misrepresent your identity or affiliation with any company,
  • use the website in a way that could damage the reputation, systems, or business interests of Retailys.

We may restrict access to the website or take appropriate action if we believe that the website is being misused.

4. Website content

The content on this website is provided for general informational and business purposes only.

Although we aim to keep the information accurate and up to date, website content may not always reflect the latest product functionality, commercial conditions, roadmap, technical availability, integration status, pricing, or service scope.

Information on the website does not constitute a binding offer, legal advice, tax advice, accounting advice, technical guarantee, or contractual commitment unless expressly stated in a separate written agreement.

Product descriptions, AI capabilities, integration examples, use cases, performance claims, roadmap statements, and platform explanations are provided to help visitors understand the Retailys Business Platform and may change over time.

5. Product and service information

Retailys may update, improve, modify, replace, or discontinue website content, product descriptions, features, platform modules, integrations, pricing information, documentation, or availability at any time.

Some features described on the website may depend on:

  • selected product configuration,
  • customer subscription,
  • implementation scope,
  • integration availability,
  • technical readiness,
  • third-party systems,
  • customer data quality,
  • country-specific requirements,
  • contractual arrangements.

Any use of Retailys Business Platform, including Retailys, Chatlys, Boardlys, Llyssa, integrations, AI features, workflows, automation, or related services, may be subject to separate contractual terms.

6. Demo requests and contact forms

If you contact us through the website, request a demo, send an email, or otherwise provide information to Retailys, you agree that the information you provide is accurate and that we may use it to respond to your enquiry.

Submitting a form, requesting a demo, sending an email, or contacting Retailys does not create a contract, partnership, employment relationship, or obligation for Retailys to provide services.

We may decide whether and how to respond to enquiries based on relevance, availability, commercial fit, technical scope, or other legitimate business reasons.

7. Platform access and accounts

Access to Retailys Business Platform, customer environments, administration systems, APIs, integrations, or related applications may require separate registration, authentication, permissions, and contractual approval.

You must not attempt to access any platform area, customer account, API, integration, administrative interface, or data environment unless you are authorized to do so.

If you receive access credentials, you are responsible for keeping them confidential and for using them only in accordance with applicable agreements and instructions.

8. AI features and automation

Retailys Business Platform may include AI-powered and automated features, including Chatlys, Boardlys, Llyssa, and related capabilities.

These features may support communication, workflow orchestration, business assistance, product content generation, translation, operational insights, and work with business data.

AI-generated or automated outputs should be reviewed where appropriate, especially where they may affect business decisions, customer communication, product information, legal compliance, pricing, tax, accounting, or operational actions.

Retailys does not guarantee that AI-generated outputs will always be complete, accurate, suitable, or error-free. Customers and users remain responsible for reviewing and validating outputs before relying on them in business-critical contexts.

9. Intellectual property

Unless stated otherwise, all content on this website is owned by or licensed to Retailys.

This includes, but is not limited to:

  • text,
  • graphics,
  • illustrations,
  • logos,
  • product names,
  • visual identity,
  • page layouts,
  • interface previews,
  • icons,
  • images,
  • videos,
  • animations,
  • documentation,
  • website structure,
  • design elements,
  • source code where applicable.

You may view and use the website content for normal business evaluation and informational purposes.

You may not copy, reproduce, distribute, modify, publish, sell, license, reverse engineer, or otherwise exploit any part of the website or its content without prior written consent from Retailys, except where permitted by applicable law.

10. Trademarks and brand names

Retailys, Retailys Business Platform, Retailys Core Engine, Chatlys, Boardlys, Llyssa, and related names, logos, product marks, and visual elements may be trademarks, trade names, or protected brand assets of Retailys or its group companies.

Third-party names, logos, trademarks, and product names appearing on the website belong to their respective owners.

The appearance of third-party brands, integrations, marketplaces, technology providers, or partner names on the website does not necessarily imply endorsement, partnership, certification, or official cooperation unless expressly stated.

11. Third-party links and services

The website may contain links to third-party websites, tools, platforms, integrations, documentation, social media pages, or external services.

These third-party websites and services are not controlled by Retailys.

We are not responsible for:

  • third-party content,
  • third-party privacy practices,
  • third-party availability,
  • third-party terms,
  • third-party security,
  • third-party products or services,
  • any damage or loss caused by using third-party websites or services.

When you access third-party websites or services, their own terms and privacy policies apply.

12. Integrations and partner information

The website may describe integrations with marketplaces, ERP systems, logistics providers, payment providers, accounting tools, analytics tools, marketing tools, AI services, or other third-party systems.

Integration availability may depend on technical, commercial, legal, regional, or third-party conditions.

Retailys may modify, add, suspend, or discontinue integrations or partner-related content at any time.

Information about partners, integrations, or technology providers is provided for general understanding of the platform ecosystem and may not represent a binding implementation commitment unless confirmed in a separate agreement.

13. Privacy and cookies

Our processing of personal data is described in our Privacy Policy.

You can read it here: https://www.retailys.com/privacy-policy

Our website uses cookies and similar technologies. Some cookies are necessary for the website to work. Analytics cookies, including Microsoft Clarity, are used only according to your cookie preferences and applicable law.

You can change your cookie preferences at any time by opening "Cookie settings" in the footer.

14. Website availability

We aim to keep the website available, secure, and functional, but we do not guarantee uninterrupted access.

The website may be temporarily unavailable due to maintenance, updates, technical issues, third-party service outages, security incidents, hosting problems, or circumstances beyond our control.

We may update, suspend, restrict, or discontinue any part of the website at any time without prior notice.

15. No warranties

The website is provided on an "as is" and "as available" basis.

To the maximum extent permitted by applicable law, Retailys does not provide any express or implied warranties regarding:

  • website availability,
  • website accuracy,
  • website completeness,
  • fitness for a particular purpose,
  • absence of errors,
  • absence of security vulnerabilities,
  • compatibility with your systems,
  • uninterrupted or error-free operation,
  • third-party content or services.

Nothing on the website should be interpreted as a guarantee of business results, commercial performance, technical outcome, market success, conversion improvement, revenue growth, or operational improvement.

16. Limitation of liability

To the maximum extent permitted by applicable law, Retailys is not liable for any direct, indirect, incidental, consequential, special, punitive, or other damages arising from or related to your use of the website.

This includes, without limitation, damages related to:

  • inability to access the website,
  • reliance on website content,
  • errors or omissions in website content,
  • third-party websites or services,
  • technical issues,
  • data loss,
  • business interruption,
  • loss of profit,
  • loss of opportunity,
  • reputational damage,
  • unauthorized access caused by circumstances beyond our reasonable control.

This limitation does not apply where liability cannot be excluded or limited under applicable law.

17. User-submitted information

If you submit information to Retailys through the website, email, forms, or other communication channels, you confirm that you have the right to provide such information and that it does not infringe any third-party rights.

You must not submit:

  • unlawful content,
  • confidential information you are not authorized to share,
  • personal data you are not allowed to disclose,
  • misleading information,
  • harmful code,
  • offensive or abusive content,
  • content infringing intellectual property rights.

We may remove, ignore, or delete submitted information where appropriate.

18. Careers and recruitment

If you contact us regarding job opportunities, cooperation, or recruitment, any information you provide will be used to assess and manage the recruitment or cooperation process.

Submitting a CV, portfolio, or job application does not create an employment relationship or obligation for Retailys to offer employment or cooperation.

Personal data related to recruitment is processed as described in our Privacy Policy.

19. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

The updated version applies from the date of publication on the website, unless stated otherwise.

You should review these Terms and Conditions periodically.

20. Governing law

These Terms and Conditions are governed by the laws of the Czech Republic, unless mandatory provisions of applicable law provide otherwise.

Any disputes arising in connection with the use of this website will be handled by the competent courts of the Czech Republic, unless mandatory applicable law provides otherwise.

21. Contact

If you have any questions about these Terms and Conditions, please contact us:

Retailys.com s.r.o.

Company ID: 04574303

Husovo náměstí 50

339 01 Klatovy

Czech Republic

Email: support@retailys.com

For business enquiries: sales@retailys.com